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Basic | 9:00 AM – 5:00 PM*
Monday – Friday
Phones lines have live agents and the online service management system is monitored. | Non-business hours & statutory holidays
Online service management system will be monitored after hours. Phone messages sent after hours are automatically forwarded to a support person and will be returned by next business day.
| 24 support Online knowledge base is available 24/7 |
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Standard | 8:00 AM – 6:00 PM*
Monday – Friday
Phones lines have live agents and the online service management system is monitored. | Non-business hours & statutory holidays
Online service management will be monitored after hours. Phone messages sent after hours are automatically forwarded to a support person and will be returned by within 4 hours. | 24 support Online knowledge base is available 24/7 6 days of Professional Services** included |
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Premium | 8:00 AM – 6:00 PM*
Monday – Friday
Phones lines have live agents and the online service management system is monitored. Extended hours are available. | Non-business hours & statutory holidays
Online service management will be monitored after hours. Phone messages sent after hours are automatically forwarded to a support person and will be returned within 2 hours. | 24 support Online knowledge base is available 24/7 12 days of Professional Services** included |
